How do I give the AI more information for Q&As?
You steer Q&As the way you'd brief a new salesperson: with instructions, not line edits.
You steer Q&As the way you'd brief a new salesperson: with instructions, not line edits.
Step by step
Open Content Genius → Q&As
You’ll see your store’s top Q&As on the right.
Add a prompt
Use the prompting box on the left, just under Q&As. Write guidance the way you’d say it: “our pottery is dishwasher-safe, mention it whenever cleaning comes up.”
Watch the Q&As update
The top Q&As on the right refresh to reflect your prompt.
Manage your prompts
Previous prompts are listed under the box — review, edit, or delete them any time.
Need an exact answer?
Be literal: “When writing the answer for the question X, be sure to say exactly this: Y.” The AI is extremely good at obeying precise instructions.
Why you can't edit a Q&A directly
- A store can have a lot of Q&As. A prompt encodes your principle once and applies it to all of them — including future ones.
- A manual edit would silently vanish the next time the AI rewrites that answer. Prompts survive rewrites; edits don’t.
The same logic is why hiding a Q&A asks for a reason: the reason becomes a rule the AI applies going forward.
Stuck on a stubborn answer?
How is this guide?